Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment, we will process the charges and submit the order for shipment.

“At Promartsupplier.com, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across the United States and make sure that you deserve the most quality levels of responsiveness at any time”.

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.

Shipping Charges
We offer free shipping for a few products in the United States. When you begin checkout & add an address, you can see the actual shipping charge.

And a few Kirkland Signature products have a shipping charge based on the product's weight. When you begin checkout & add an address, you can see the actual shipping charge.

Products WeightShipping Charge 0lb–1lb$4.991.1lb–3lb$6.993.1lb–5lb$9.995.1lb–10lb $14.99

Order Acceptance and Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of a credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website.

As such, we reserve the right to refuse or cancel any order. If an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Every effort is made to start your order as soon as possible. All orders are processed after placing the order

Handling, Transit, and Order Cut-off Time for the United States.
Handling Time: 1-2 days (Monday to Friday)
Transit Time: 3-5 days (Monday to Friday)
Order cut off Time: 5:00 pm (GMT-05:00) Eastern Standard Time (New York)

All orders are shipped the same day if placed before 5:00 pm.
Estimated delivery time is 4-7 business days.

What happens after I place an order?
You’ll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Products that have customizations will take longer to ship out.

Please check your spam folder for the confirmation email if you don’t see it in your inbox. If you don’t receive a confirmation email, please email at info@promartsupplier.com with the subject line “Order Confirmation Not Received” and someone from our team will get in touch with you.

We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.

Which carriers do you ship with?
We use the DHL Express, FedEx, UPS & USPS. For orders of high value, carriers will ask for a signature upon delivery.

How do I check the status of my order?
Simply track your order using the tracking number we provide you through email. If you haven’t received a tracking number after 3 business days, please email info@promartsupplier.com and we will assist you from there.

We have a 30 days return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your items are in original packaging or have never been used. To start a return, you can contact us at info@promartsupplier.com
Please note that returns must be sent to the following address: 4730 61st St, Woodside, NY 11377, United States
If your return is accepted, we’ll send you a return shipping label, you will download and print it , as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@promartsupplier.com

Return method:
Your option to send us your return: By Mail.
How can you get your return shipping label?
Defective Product –
Download and Print
Customer Remorse –
Customer Responsibility

Our Fees For Return or Refund of the United States
Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is 0.00USD( $). And the restocking fee is 0.00USD( $).

For your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The restocking fee is 0.00USD( $).

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund
We will notify you, once we have received and inspected your return, and let you know if your refund has been approved or not. If approved, your refund will automatically be issued to your original method of payment within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post your refund as well. For any help please contact us at info@promartsupplier.com